For participants, families, staff and associated providers
Policies & forms
We believe in being open about how we work. Our policies are published below. If you would like to see any policy that isn't here, just ask — we will gladly share it.
Our policies
- Participant Statement of Rights(opens in a new tab)The rights every person receiving our services holds, and what we commit to upholding.
- Feedback and Complaints Policy and Procedures(opens in a new tab)How to raise a concern with us, what we do with it, and where to go if you're not satisfied.
- Privacy and Confidentiality Policy and Procedures(opens in a new tab)What we collect, how we store it, who can see it and how you can access your own information.
- Incident Management Policy(opens in a new tab)How we identify, report, manage and learn from incidents involving participants or staff.
- Governance Policy(opens in a new tab)How Real Caring is governed, and who is accountable for the quality and safety of your care.
- Whistleblower Policy(opens in a new tab)Protections for anyone who reports wrongdoing, and how to make a disclosure safely.
Online forms
Anyone can use these — participants, families, staff and providers we work alongside. You do not need an account, and you can ring us instead if you would rather talk it through.
- Feedback, Complaint and Compliments Form(opens in a new tab)Tell us what went well, what didn't, or what we should do differently.
- Participant Incident Report Form(opens in a new tab)Report an incident involving a person receiving our services.
- Non-Participant Incident Report Form(opens in a new tab)Report an incident involving a staff member, contractor or visitor.
- Report a Safety Hazard Form(opens in a new tab)Flag something unsafe in a home or workplace so we can act on it.
Registered and accountable
Jatoch Pty Ltd, trading as Real Caring · ABN 32 113 784 222
A registered Support at Home provider, operating under the Aged Care Quality Standards. You can also raise a concern directly with the Aged Care Quality and Safety Commission.
Call (03) 5229 0722